tmtvip Privacy Policy – How We Handle Your Personal Data in the Philippines

This Privacy Policy describes how tmtvip ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals who access or use the tmtvip platform at tmtvip.best. It covers all services offered on the platform, including but not limited to game play, sports betting, account management, cashier operations, and promotional activities.

By registering an account on tmtvip, depositing funds, or otherwise using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This policy applies to players who are based in the Philippines and forms part of the broader agreement between you and tmtvip, alongside the Terms and Conditions.

tmtvip processes personal data in compliance with Philippine data protection requirements, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We treat the personal information of our Filipino players with seriousness and maintain internal procedures designed to protect it throughout its lifecycle on our systems.

tmtvip collects personal data from you in several ways: directly through the registration and verification process, automatically as you use the platform, and occasionally through third-party sources where applicable. The categories of personal data we may hold are outlined below.

tmtvip does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data, unless specifically required by regulatory obligation and with your explicit consent in those circumstances.

Every piece of personal data that tmtvip holds is held for a defined purpose. We do not collect data speculatively or hold more information than is reasonably necessary to fulfil the purposes below. The primary purposes for which tmtvip processes personal data include:

• Account creation and management: To register your account, maintain your profile, verify your identity, and update your details when you request changes.
• Service delivery: To provide access to the games, sports betting markets, and other features available on tmtvip, and to process your wagers and settle game outcomes correctly.
• Financial transactions: To process deposits and withdrawals using your preferred Philippine payment method, to verify transaction ownership, and to maintain accurate financial records associated with your account.
• Regulatory compliance and anti-fraud: To conduct identity verification checks, to monitor account activity for signs of fraud or prohibited conduct, and to meet obligations under applicable Philippine law including anti-money-laundering requirements.
• Responsible gaming: To operate and enforce account limit tools, self-exclusion requests, and session monitoring features that help players manage their gaming activity within healthy boundaries.
• Customer support: To respond to account queries, payment questions, complaints, and any other communication you direct to the tmtvip support team.
• Platform improvement: To analyse aggregated and anonymised usage data that helps tmtvip understand how the platform is being used, identify technical issues, and improve the overall experience for Filipino players.
• Communications: To send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Marketing communications, if any, are sent only where you have given explicit consent and include an opt-out option in every message.

tmtvip processes personal data on the basis of one or more of the following legal grounds, each of which must be present before processing occurs:

• Contractual necessity: Processing that is required to deliver the services you have contracted for when registering an account — including account management, payment processing, game access, and dispute resolution.
• Legal obligation: Processing required to comply with applicable Philippine law, including identity verification requirements, financial record-keeping obligations, and anti-money-laundering duties.
• Legitimate interests: Processing for purposes such as fraud prevention, platform security, and usage analytics, where those interests do not override your fundamental data protection rights.
• Consent: Where consent is the applicable basis — particularly for optional marketing communications or certain data collection activities beyond core service delivery — tmtvip will seek your explicit agreement and provide a clear, easy mechanism to withdraw that consent at any time.

If you wish to understand the specific legal basis applied to a particular processing activity related to your account, contact us at support@tmtvip.best with your query.

tmtvip shares personal data with third parties only where necessary for the purposes described in this policy and only with parties who are contractually obligated to handle that data securely and in accordance with applicable data protection requirements. The categories of third parties who may receive your data in the course of tmtvip's operations include:

• Payment service providers: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay/PESONet operators, and Visa/Mastercard processors receive the minimum data necessary to complete your deposit or withdrawal transaction and to verify transaction ownership.
• Identity verification services: Third-party KYC (Know Your Customer) providers may receive identity document information where needed to complete account verification. These providers are contractually bound to use the data only for verification purposes.
• Game and technology providers: Game providers whose products are available on tmtvip may receive anonymised session identifiers or technical data necessary to operate the game correctly. They do not receive personally identifying information beyond what is strictly necessary for game session management.
• Regulatory and law enforcement bodies: tmtvip may disclose personal data to Philippine regulatory authorities or law enforcement agencies where legally required to do so — for example, in response to a court order, a lawful request from a government body, or as part of an anti-money-laundering investigation.
• IT and security service providers: Providers who support tmtvip's platform infrastructure, hosting, or security monitoring may have access to personal data stored on tmtvip systems, subject to strict confidentiality and data processing agreements.

tmtvip does not transfer personal data outside the Philippines unless the recipient country offers an adequate level of data protection or appropriate safeguards are in place. Any such transfer is subject to assessment and, where required, your prior notification.

tmtvip uses cookies and similar technologies to enable essential platform functions, to remember your session preferences, and to collect anonymised usage data that helps us improve the platform experience. Cookies are small data files placed on your device when you access the platform.

The types of cookies used on tmtvip include:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in while you navigate the platform and security tokens that protect against certain types of online attack. These cannot be disabled without impacting platform functionality.
• Functional cookies: Remember preferences you have set on your account, such as language settings or display preferences, so you do not need to re-enter them each visit.
• Analytics cookies: Collect anonymised information about how pages are used, which features are accessed most frequently, and where technical errors occur. This data is used in aggregate form to improve the platform and does not identify individual users.

tmtvip does not use advertising cookies or tracking technologies that serve personalised advertisements to you across other websites based on your tmtvip activity.

tmtvip retains personal data for as long as is necessary for the purposes for which it was collected, taking into account legal retention obligations and legitimate business needs. The general approach to retention periods is as follows:

• Active account data: Held for the duration of your tmtvip account plus any mandatory post-closure retention period required by Philippine law or regulatory guidance.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, as required for financial record-keeping and anti-money-laundering compliance.
• Identity verification documents: Retained for at least five years after account closure, in line with applicable regulatory requirements.
• Customer support communications: Retained for a period of three years from the date of the final communication on a given matter, unless the matter involves an unresolved dispute, in which case the records are held until the dispute is fully resolved.
• Technical and usage logs: Retained in identifiable form for up to twelve months, after which they are either deleted or anonymised for long-term aggregated analysis purposes.

When retention periods expire, tmtvip securely deletes or destroys personal data in a manner that prevents reconstruction or recovery. Where data cannot be immediately deleted due to technical constraints, it is isolated from active processing until deletion is possible.

tmtvip implements technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, the measures in place at tmtvip reflect current good practice standards for online gaming platforms serving Filipino users.

Security measures employed by tmtvip include:

• Encryption of data in transit using Transport Layer Security (TLS) protocols for all communications between your device and the tmtvip platform.
• Encryption of sensitive data at rest, including stored payment credentials and identity documents.
• Access controls that restrict data access to tmtvip team members and contractors who need it to perform defined functions, subject to role-based permission structures.
• Regular security assessments and vulnerability reviews of the platform infrastructure.
• Incident response procedures that enable tmtvip to identify, contain, and respond to potential data security incidents in a timely manner.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tmtvip will notify affected players as required by the Philippine Data Privacy Act and its implementing rules, and will report the breach to the National Privacy Commission as applicable.

Under the Philippine Data Privacy Act of 2012, you have a set of rights with respect to the personal data that tmtvip holds about you. tmtvip is committed to honouring these rights in a timely manner. To exercise any of these rights, contact us at support@tmtvip.best with a clear description of your request and your registered account details for verification purposes.

tmtvip aims to respond to data rights requests within 15 business days. Requests that are complex or numerous may require additional time, in which case we will notify you of the expected timeline. There is no fee for exercising your rights in standard circumstances.

tmtvip does not knowingly collect personal data from individuals under 21 years of age. The platform is strictly for adult players who meet the age eligibility requirements set out in the tmtvip Terms and Conditions. Registration requires confirmation that the player is at least 21 years old, and identity verification checks are used to confirm this.

If tmtvip becomes aware that personal data has been collected from a minor — whether through an age misrepresentation during registration or otherwise — that data will be deleted as quickly as practicable, the account will be suspended, and any funds held within it will be subject to the investigation procedure described in the Terms and Conditions.

The tmtvip platform may contain references or links to third-party services, such as payment provider interfaces. Once you leave the tmtvip platform or interact with a third-party payment screen, this Privacy Policy no longer applies. tmtvip has no control over the data practices of third-party services and is not responsible for how those services collect, use, or protect your data.

We encourage you to review the privacy notices of any third-party service you use in connection with your tmtvip account, including your bank, e-wallet provider, or card issuer. tmtvip's relationship with payment providers is governed by data processing agreements that require those providers to handle your transaction data securely and only for the purpose of completing the relevant payment.

tmtvip may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When material changes are made — those that affect your rights in a meaningful way — we will notify registered account holders by email, by an in-platform notification, or through a prominent notice on the tmtvip website.

The "Last updated" date at the top of this policy indicates when the current version became effective. We encourage you to review this policy periodically. Continued use of the tmtvip platform after a material update has been communicated to you constitutes acceptance of the revised policy. If you do not accept a material change, you should close your account and withdraw any verified balance before the change takes effect.

All privacy-related queries, data rights requests, and concerns about how tmtvip handles personal data should be directed to our support team. We take these communications seriously and respond within the timeframes described above.

Please include your registered account email address or username in all privacy correspondence so that we can verify your identity before processing a request. For data erasure or portability requests, additional identity verification steps may apply.

If you believe tmtvip has not addressed your privacy concern adequately, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about how to do this is available on the NPC's official website. tmtvip encourages all players to contact us first so that we have the opportunity to resolve concerns directly before escalation.